Customer Support Representative - Remote

Overview

We are hiring at InnQuest Software for a Customer Support Representative to join our growing Hospitality Management Software team in North America!

In Short

• Provide support for InnQuest products, facilitating case management and solutions.
• Assess and diagnose client issues via telephone, e-mail, and chat.
• Experience in Front Desk Operations or Hotel Front Office Management is required.
• roomMaster hospitality management software experience is ideal.
• Work remotely from anywhere in the US.
• Ensure high customer satisfaction among InnQuest clients.
• Log client issues and follow up on unresolved issues.
• Participate in shift rotation.
• Collaborate with external technology vendors to resolve issues.
• Monitor and respond to user-reported issues promptly.

Requirements

• Minimum 2+ years experience in Front Desk Operations or Hotel and Front Office Management.
• Experience in technical support and strong troubleshooting skills.
• High level of knowledge of Windows operating systems and basic networking concepts.
• Understanding of hotel front desk and back-office operations.
• Excellent communication skills, both verbal and written.
• Ability to multi-task effectively while working on multiple projects.
• Positive attitude and professional demeanor.
• Fluent in English, both written and verbal.
• Legally authorized to work in the United States or Canada.

Benefits

• Work remotely from anywhere in the US.
• Be part of a leading solutions provider in the hospitality industry.
• Opportunity to work with a global client base.
• Engage in a supportive and collaborative work environment.
• Access to ongoing training and professional development.