Commercial Customer Quality Engineer II - Remote

Overview

As a Commercial Customer Quality ENG II, you will ensure the highest quality standards for our commercial customers, utilizing your analytical skills and customer-focused approach to drive continuous improvement in our products and processes.

In Short

• Develop and implement quality assurance protocols and procedures for commercial customer projects
• Conduct thorough quality inspections and audits to ensure compliance with customer specifications and industry standards
• Analyze quality data and metrics to identify trends, issues, and opportunities for improvement
• Collaborate with cross-functional teams to resolve quality-related problems and implement corrective actions
• Prepare and present detailed quality reports to management and customers
• Lead root cause analysis investigations for quality issues and customer complaints
• Provide technical support and guidance to internal teams on quality-related matters
• Continuously improve quality processes to enhance customer satisfaction and operational efficiency
• Stay up-to-date with industry quality standards and best practices

Requirements

• Bachelor's degree in Engineering, Quality Assurance, HVAC, or related field
• 7-15 years of experience in commercial technical service or support function or a related role
• Proficiency in Salesforce, Microsoft products, voice of the customer data collection
• Strong analytical skills with experience in statistical analysis and data interpretation
• Expertise in root cause analysis and problem-solving techniques
• Proficient in using data analysis software and quality management tools
• Excellent technical writing skills for preparing reports and documentation
• Strong communication and interpersonal skills for interacting with customers and cross-functional teams
• In-depth knowledge of quality assurance practices in commercial and industrial settings
• Familiarity with relevant industry standards and customer quality requirements
• Ability to work independently and as part of a team in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards

Benefits

• Confidential handling of your information according to EEO guidelines