IT Help Desk Consultant - Hungarian Speaker - Remote

Overview

The IT Help Desk Consultant provides first-level support to Bosch users and business partners, ensuring customer satisfaction through effective communication and problem resolution.

In Short

• Provide 1st and 2nd level IT support via phone, email, and chat.
• Identify, analyze, and document user-reported errors.
• Ensure the quality and durability of solutions offered.
• Promote the company's image through positive customer interaction.
• Record essential call points in the ticketing system.
• Assist colleagues and foster a team-oriented environment.
• Adapt to changes in procedures and services.
• Comply with quality and management standards.
• Engage in continuous learning and professional development.
• Fulfill additional tasks as assigned by superiors.

Requirements

• Fluency in Hungarian and English.
• Strong communication and active listening skills.
• Customer-oriented mindset.
• Flexibility and adaptability.
• Ability to remain calm under pressure.
• Positive attitude and professionalism.
• Autonomous work ethic.
• Team spirit and collaboration skills.

Benefits

• Flexible benefits system with annual reimbursements.
• Meal tickets for daily meals.
• 13th salary at year-end.
• Christmas and Easter bonuses for employees and children.
• Loyalty bonuses for long-term employees.
• Discounts for language courses.
• Relocation package for distant hires.
• Support for life events and unforeseen situations.
• Medical subscription and sports benefits.
• Opportunities for professional development and training.