IT Help Desk Consultant 1st Level with Spanish - Remote

Overview

The IT Help Desk Consultant provides 1st and 2nd level support for Bosch users and business partners, ensuring customer satisfaction through effective communication and problem resolution.

In Short

• Offers 1st and 2nd level support via various communication channels.
• Identifies and resolves user-reported errors.
• Documents solutions and maintains accuracy.
• Participates in improving customer service metrics.
• Promotes the company's image through professionalism.
• Records essential call information in the ticketing system.
• Provides support to colleagues and collaborates effectively.
• Adapts to changes in procedures and services.
• Complies with quality and management procedures.
• Limited contract duration of 7 months.

Requirements

• Good knowledge of English and Spanish.
• Strong communication and active listening skills.
• Customer-oriented mindset.
• Flexibility and adaptability.
• Persuasive communication abilities.
• Positive attitude and autonomy.
• Ability to remain calm in tense situations.

Benefits

• Flexible benefits system with 2700 RON/year.
• Meal tickets valued at 35 RON.
• 13th salary for successful year-end.
• Bonuses for Christmas and Easter.
• Loyalty bonuses for long-term commitment.
• Discounts on language courses.
• Relocation package for candidates from afar.
• Support during unforeseen situations.
• Medical subscription and sports benefits.
• Training and professional development opportunities.