IT Help Desk Consultant - 1st Level with Hungarian - Remote

Overview

The IT Help Desk Consultant is responsible for ensuring customer satisfaction by providing support via various channels and resolving complaints according to company procedures.

In Short

• Provide 1st and 2nd level support for users and business partners.
• Identify, analyze, and document errors reported by users.
• Ensure the correctness and durability of solutions offered.
• Participate in improving customer service metrics.
• Promote the company’s image through professionalism and client orientation.
• Record essential call points in the ticketing system.
• Support colleagues and foster a team spirit.
• Stay updated with changes in procedures and services.
• Seek assistance from experienced colleagues for complex issues.
• Comply with company quality and management procedures.

Requirements

• Proficiency in English and Hungarian.
• Strong communication and active listening skills.
• Customer-oriented mindset.
• Flexibility and adaptability.
• Persuasive abilities.
• Positive attitude and autonomy.
• Ability to remain calm in tense situations.

Benefits

• Flexible benefits system with reimbursements.
• Meal tickets for daily hot meals.
• 13th salary as a year-end bonus.
• Christmas and Easter bonuses for employees and their children.
• Loyalty bonuses for long-term commitment.
• Discounts for language courses.
• Relocation package for candidates moving from afar.
• Support for life events such as childbirth.
• Medical subscription and psychological counseling.
• Opportunities for professional development and training.