IT Help Desk Consultant 1st Level - Remote

Overview

The IT Help Desk Consultant 1st Level is responsible for ensuring customer satisfaction by providing support via various channels and resolving complaints according to established procedures.

In Short

• Offers 1st and 2nd level support for Bosch users and business partners.
• Identifies, analyzes, and resolves user-reported errors.
• Documents calls in the ticketing system.
• Promotes the company's image through client orientation.
• Participates in improving customer service metrics.
• Assumes training on changes to procedures and services.
• Collaborates with colleagues for difficult cases.
• Fulfills additional tasks as requested by superiors.
• Contract duration is limited to 7 months.

Requirements

• Proficiency in English and Spanish.
• Strong communication skills and active listening.
• Customer-oriented attitude.
• Flexibility and positive demeanor.
• Ability to remain calm in stressful situations.

Benefits

• Flexible benefits system with reimbursements.
• Meal tickets for daily meals.
• 13th salary for successful year celebration.
• Referral bonuses for new candidates.
• Relocation package for candidates from over 50 km away.
• Medical subscription and sports benefits.
• Language course discounts.
• Growing number of vacation days.
• Opportunities for professional development.
• Team-building activities and international assignments.