Advanced Apps Tier 2 Support Specialist - Remote

Overview

As an Advanced Apps Tier 2 Support Specialist at Bonterra, you will provide in-depth technical support for software solutions, helping customers diagnose and solve advanced technical problems.

In Short

• Master Bonterra's software products and troubleshoot advanced technical issues.
• Investigate and diagnose complex customer problems.
• Collaborate with internal teams for issue resolution.
• Communicate effectively with customers about their issues.
• Create and maintain documentation for team efficiency.
• Identify recurring issues and suggest improvements.
• Stay updated with product changes and technical trends.
• Provide training and mentorship as needed.
• Contribute to enhancing customer satisfaction.
• Work in a collaborative environment focused on social good.

Requirements

• Minimum 2 years in a technical support role, preferably Tier 2.
• Strong understanding of troubleshooting methodologies.
• Experience with SQL, HTML/CSS, or coding languages.
• Familiarity with CRM systems like Salesforce or Zendesk.
• Excellent problem-solving and critical thinking skills.
• Strong verbal and written communication skills.
• Ability to work effectively within a team environment.
• Experience in teaching or training is a plus.

Benefits

• Generous Flexible Time Off (FTO) Policy.
• Paid company holidays and volunteer time.
• Health, vision, dental, and life insurance.
• Paid parental and sick leave.
• Opportunities for learning and development.
• Discretionary bonuses and incentives.
• Equity options.
• Commitment to diversity and inclusion.