Senior Customer Advocate - Remote

Overview

As a Senior Customer Advocate at Boldr, you will be responsible for providing exceptional customer service and resolving inquiries regarding clients’ products, platform, and services.

In Short

• Interact with clients and customers to resolve inquiries.
• Provide assistance with booking orders and account-related issues.
• Respond to inquiries about service offerings.
• Ensure prompt resolution of customer and vendor issues.
• Perform problem tracking and documentation.
• Identify upselling opportunities.
• Communicate with vendors for service quality.
• Deliver service excellence to maximize customer satisfaction.
• Stay updated on product and service knowledge.
• Other duties as assigned.

Requirements

• Passion for customer service and helping others.
• Strong communication skills.
• Ability to work collaboratively with internal and external teams.
• Empathy and courtesy in customer interactions.
• Problem-solving skills.
• Experience in upselling services.
• Dynamic and authentic approach to work.
• Ability to prioritize tasks effectively.
• Willingness to learn and grow.
• Commitment to Boldr’s core values.

Benefits

• Opportunity to work in a global B-Corp environment.
• Be part of a mission-driven team.
• Professional development opportunities.
• Work in a supportive and dynamic company culture.
• Access to meaningful work in communities worldwide.
• Collaboration with diverse individuals.
• Potential for career advancement.
• Engagement in a values-driven organization.
• Flexible work environment.
• Competitive compensation and benefits.