Senior Customer Advocate - Remote

Overview

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, collaborating with internal and external teams to provide timely and professional customer service.

In Short

• Interact with customers to provide accurate information with empathy and professionalism.
• Perform problem tracking and ensure issues are prioritized and resolved.
• Timely escalation of issues to meet expectations.
• Identify opportunities for continuous process improvement.
• Deliver service excellence to maximize customer satisfaction.
• Stay updated on product and service knowledge.

Requirements

• Passionate about helping Boldr grow and achieve its purpose.
• Ability to give 110% in all tasks.
• Strong communication skills.
• Empathy and courtesy in customer interactions.

Benefits

• Be part of a global team with a meaningful mission.
• Opportunity to grow within a dynamic organization.
• Work in an environment that values authenticity and curiosity.