Senior Customer Advocate - Remote

Overview

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, collaborating with internal and external teams to provide timely and professional customer service.

In Short

• Interact with customers to provide accurate and complete information.
• Handle customer consultation calls, tech troubleshooting, and escalations.
• Perform problem tracking and ensure issues are prioritized and resolved.
• Timely escalation of issues to meet expectations.
• Identify opportunities for continuous process improvement.
• Deliver service excellence to maximize customer satisfaction.
• Stay updated on product and service knowledge.

Requirements

• Curious and authentic personality.
• Analytical and critical thinker with attention to detail.
• Passionate about client satisfaction.

Benefits

• Opportunity to work in a dynamic and impact-driven environment.
• Collaborate with a team that values curiosity and authenticity.