Senior Customer Advocate - Remote

Overview

As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. You will collaborate with internal and external teams to provide customer service in a timely and professional manner.

In Short

• Interact with customers to provide accurate information with empathy and professionalism.
• Handle customer consultation calls, tech troubleshooting, escalations, and investigations.
• Perform problem tracking and ensure proper documentation of issues.
• Ensure timely escalation of issues to meet expectations.
• Identify opportunities for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Stay updated on product and service knowledge.

Requirements

• Passionate about helping customers and achieving company goals.
• Ability to work collaboratively with internal and external teams.
• Strong communication skills and a customer-oriented mindset.
• Experience in customer service or support roles.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a global, impact-driven company.
• Work with a diverse team across multiple countries.
• Engage in a culture of authenticity, curiosity, and dynamism.
• Professional growth and development opportunities.