Team Captain - Remote

Overview

The Team Captain is responsible for the day-to-day management of a team, focusing on performance quality, people management, and internal coordination to ensure optimal client experience and team development.

In Short

• Manage daily operations of the team.
• Serve as a point of escalation for issues.
• Identify growth opportunities for team members.
• Monitor attendance and performance of team members.
• Ensure training and compliance with client needs.
• Coordinate with HR and People Development Managers.
• Implement policies related to client products.
• Contribute to customer support processes.
• Handle complex client requests and complaints.
• Foster a positive team environment aligned with company values.

Requirements

• Bachelor's degree in a relevant discipline.
• Three years of supervisory experience in a related field.
• Experience supporting SaaS products.
• Intermediate knowledge of CRM systems.
• Proficiency in cloud-based applications and MS Office.
• Excellent verbal and written communication skills.
• Able to multitask and prioritize effectively.
• Analytical and problem-solving skills.
• Willingness to learn about Data Science.
• Ability to handle conflict and maintain a positive image.

Benefits

• Opportunity to work in a global B-Corp.
• Access to meaningful work opportunities.
• Supportive team culture.
• Growth and development opportunities.
• Dynamic work environment.