Senior Customer Success Manager - Remote

Overview

We are seeking a strategic and results-oriented Senior Customer Success Manager (Sr. CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions.

In Short

• Serve as the main point of contact for assigned clients.
• Develop and refine omnichannel marketing strategies.
• Build trusted relationships with key stakeholders.
• Partner with clients to define success metrics.
• Provide regular reporting and actionable insights.
• Monitor campaign performance metrics.
• Lead regular strategic planning sessions with clients.
• Identify growth opportunities for upselling and cross-selling.
• Act as the voice of the client internally.
• Collaborate with internal and client technical teams.

Requirements

• Proven ability to develop and implement strategies.
• Strong analytical skills with experience interpreting data.
• Expertise in marketing campaign strategy.
• Exceptional communication and relationship-building skills.
• Experience working cross-functionally with technical teams.
• High proficiency using spreadsheets and presentation tools.
• Proficiency in analytics tools like Google Analytics.
• Understanding of email marketing KPIs.
• Bachelor’s degree in Marketing or related field.
• 4-6+ years of experience in customer success.

Benefits

• Flexible work environment.
• Inclusive culture that encourages diverse perspectives.
• Opportunity to work with leading brands.
• Professional development opportunities.
• Remote-first organization with occasional office visits.