Centralized Call Centre Representative - Remote

Overview

The Centralized Call Centre Representative is responsible for supporting work order creation for facility services and providing excellent customer service remotely.

In Short

• Work remotely, Monday-Friday, 12pm-9pm EST
• Answer customer inquiries via phone and email
• Maintain the Computerized Maintenance Management System (CMMS)
• Document call information and produce reports
• Handle customer complaints and escalate issues as needed
• Organize filing systems and follow up on calls
• Work independently with minimal supervision
• Maintain a quiet and ergonomic workspace
• Meet performance standards and criteria for remote work
• Participate in educational opportunities to enhance job knowledge

Requirements

• 2-3 years of call center or customer service experience
• Proficient in Microsoft Office (Excel, Outlook, SharePoint)
• Ability to communicate effectively, both verbally and in writing
• Typing speed of at least 50 WPM
• French proficiency is an asset
• Ability to work different shifts as needed
• Strong problem-solving skills under pressure
• Professional demeanor at all times
• Team-oriented with a positive attitude
• Ability to work independently

Benefits

• Work from home flexibility
• Supportive work environment
• Opportunities for professional development
• Encouragement of diversity and inclusion
• Accommodations available for candidates with disabilities