Centralized Call Centre Representative - Nightshift - Remote

Overview

The Centralized Call Centre Representative is responsible for supporting work order creation for the FMO and Service departments, ensuring high-quality facility services to customers. The role involves responding to inquiries, resolving problems, and maintaining the work database of the CMMS.

In Short

• Answer telephones and handle customer inquiries.
• Fulfill requests and clarify information.
• Maintain the CMMS database and generate work orders.
• Document call information according to procedures.
• Produce call reports as required.
• Work independently with minimal supervision.
• Maintain performance standards and a quiet workspace.
• Communicate effectively with customers and colleagues.
• 2-3 years of call centre or customer service experience required.
• Proficient in Microsoft Office and typing skills needed.

Requirements

• 2-3 years of related call centre or customer service experience.
• Ability to communicate effectively.
• Proficient in Microsoft Office including Excel, Outlook, and SharePoint.
• Ability to type a minimum of 50 WPM accurately.
• Proficiency in French is an asset.

Benefits

• Work from home after training.
• Flexible working hours.
• Supportive work environment.
• Opportunities for professional development.