Call Center Representative - Remote

Overview

As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this.

In Short

• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects.
• Professionally greet prospects by speaking clearly and listening effectively.
• Read from and adhere to script procedures as established by the client.
• Maintain acceptable level of quality assurance scores.
• Accurately log qualified leads/sales following proper documentation and reporting procedures.
• Successfully qualify leads by verifying all required information.
• Comply with all federal, state, client, and company rules.
• Provide excellent customer service by maintaining professionalism.
• Maintain a positive attitude towards prospects and co-workers.
• Adapt readily to changes in scripting and campaign procedures.

Requirements

• Must have a computer (not a Chromebook or tablet).
• Phone (cellphone or landline) required.
• Headset, Earbuds, or Headset WITH mic needed.
• Internet connection (Ethernet cord, adapter, or wi-fi booster required).
• Mouse for computer (not a trackpad).
• Ability to multi-task effectively.
• Strong communication skills.
• Ability to maintain acceptable attendance according to policy.
• Willingness to adapt to changes in procedures.

Benefits

• Work remotely from home.
• Flexible working hours.
• Opportunity to develop customer service skills.
• Supportive team environment.
• Potential for career advancement.