ServiceNow Administrator - Remote

Overview

We are currently interviewing for a ServiceNow Administrator to support a federal agency serving more than 4000 users. This role requires a strong understanding of the ServiceNow platform, including its core modules (GRC, IRM, SPM, ITSM, LSM) and best practices, combined with experience working within DoD environments and adhering to strict process and policy governance and security protocols.

In Short

• Administrate ServiceNow applications and modules based on user requirements and DoD security standards.
• Develop and maintain transform maps for data imports and integrations, ensuring data integrity and accuracy.
• Collaborate with full-stack application developers to design, develop, and implement custom integrations between ServiceNow and other enterprise systems.
• Perform system and integration testing, including unit, functional, and regression testing.
• Troubleshoot and resolve ServiceNow platform and application issues.
• Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure solution alignment with business needs.
• Manage and deploy update sets following established change management processes.
• Develop and maintain technical documentation, including design specifications, user manuals, and training materials.
• Stay current with ServiceNow platform updates, releases, and best practices.
• Adhere to DoD security regulations and policies, including NIST SP 800-53 and other relevant frameworks.

Requirements

• Strong understanding of the ServiceNow platform and its core modules.
• Experience working within DoD environments.
• Knowledge of Agile development methodologies.
• Ability to manage application lifecycle including administration, testing, and deployment.
• Experience with data integrity and accuracy in integrations.
• Strong troubleshooting skills for platform and application issues.
• Ability to develop and maintain technical documentation.
• Familiarity with DoD security regulations and policies.

Benefits

• Opportunity to work with a federal agency.
• Engagement in a dynamic and challenging environment.
• Be part of a team serving over 4000 users.