ServiceNow Administrator - Remote

Overview

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

In Short

• Design, develop, and modify the ServiceNow Service Portal to enhance user experience and functionality.
• Analyze existing ServiceNow configurations and provide recommendations for optimization and best practice implementation.
• Implement ServiceNow best practices in alignment with OEM guidelines.
• Administer and maintain the ServiceNow platform, ensuring its stability and performance.
• Configure and customize ServiceNow applications and modules to meet business requirements.
• Develop and maintain ServiceNow workflows, forms, and business rules.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
• Provide technical support and troubleshooting for ServiceNow issues.
• Stay up-to-date with the latest ServiceNow releases and features.

Requirements

• 4+ years of hands-on experience as a ServiceNow Administrator.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Proven experience in designing and modifying the ServiceNow Service Portal.
• Strong understanding of ServiceNow best practices and OEM guidelines.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.

Benefits

• Fully remote position.