Customer Engagement Manager - Remote

Overview

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California.

In Short

• Oversee the entire customer journey from onboarding through renewal.
• Develop standard onboarding procedures (SOPs) to accelerate time-to-value.
• Collaborate with customers to create account development plans (ADPs).
• Monitor customer health by leveraging analytics and feedback.
• Act as the central liaison between departments.
• Lead Quarterly Business Reviews (QBRs).
• Proactively pinpoint expansion opportunities.
• Collaborate with Product and Engineering teams.
• Champion a client-centric, product-driven mindset.
• Furnish leadership with actionable updates on high-impact customers.

Requirements

• A passion for user success.
• Genuine empathy that fosters authentic connections.
• Executive-level interpersonal skills.
• An analytical, data-driven approach.
• Flexibility in responding to evolving customer demands.
• Direct, transparent communication and compelling presentation skills.
• A commitment to a user-focused, product-led culture.

Benefits

• Work with a motivated and supportive team.
• Become an expert in security and open source software.
• Take on new challenges with team support.
• Join the Bitwarden #growth-club for personal and professional development.