Customer Engagement Manager (ANZ) - Remote

Overview

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California.

In Short

• Oversee the entire customer journey from onboarding through renewal.
• Develop standard onboarding procedures to accelerate time-to-value.
• Collaborate with customers to create account development plans.
• Monitor customer health using analytics and feedback.
• Act as the central liaison between departments.
• Lead Quarterly Business Reviews showcasing achievements.
• Identify expansion opportunities with Account Executives.
• Collaborate with Product and Engineering teams.
• Champion a client-centric, product-driven mindset.
• Provide leadership with actionable updates on customers.

Requirements

• A passion for user success.
• Empathy that fosters authentic connections.
• Executive-level interpersonal skills.
• An analytical, data-driven approach.
• Flexibility in responding to evolving customer demands.
• Direct communication and compelling presentation skills.
• Commitment to a user-focused, product-led culture.

Benefits

• Sense of purpose in enhancing internet security.
• Opportunity to become an expert in security technology.
• Work remotely with a diverse and talented team.
• Opportunities for personal and professional growth.