Remote Otter LogoRemoteOtter

Customer Service BI Specialist (Chinese Speaker) - Remote

Posted Yesterday
Data Analysis
Full Time
VN

Overview

The Customer Service BI Specialist will analyze user data from the customer service department to identify trends and provide actionable insights, enhancing team performance and operational efficiency.

In Short

  • Analyze user data to identify behavior patterns and trends.
  • Develop dashboards and reports for real-time insights.
  • Provide data-driven recommendations to improve performance.
  • Collaborate with team leaders to implement solutions.
  • Conduct root cause analysis on KPIs.
  • Translate complex data into actionable insights for management.
  • Support strategic decision-making with in-depth analysis.
  • Ensure data accuracy and integrity.
  • Communicate findings effectively to stakeholders.
  • Provide training on data analysis tools.

Requirements

  • 3-5 years of experience in business intelligence or data analysis.
  • Proven track record in analyzing complex data sets.
  • Experience in the crypto or financial services industry is a plus.
  • Bachelor’s degree in a related field.
  • Proficiency in SQL, Python, R, or similar tools.
  • Experience with Tableau, Power BI, or similar visualization tools.
  • Strong understanding of database management concepts.
  • Familiarity with statistical analysis techniques.
  • Excellent analytical and problem-solving skills.
  • Fluency in Chinese & English is required.

Benefits

  • Work in a leading global blockchain ecosystem.
  • Opportunity to contribute to innovative financial solutions.
  • Collaborative and dynamic work environment.
  • Access to industry-leading tools and technologies.
  • Professional development opportunities.
Binance logo

Binance

Binance is a premier global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 230 million individuals across more than 100 countries, Binance is recognized for its industry-leading security, transparency in user funds, rapid trading engine, and deep liquidity. The company offers a diverse range of digital asset products, including trading, finance, education, research, payments, institutional services, and Web3 features. Binance is dedicated to leveraging digital assets and blockchain technology to create an inclusive financial ecosystem that enhances financial freedom and access for people worldwide.

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