Service Delivery Engineer - Remote

Overview

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

In Short

• Join a growing Services Team as a Service Delivery Engineer.
• Work closely with client stakeholders to determine technical requirements.
• Plan implementation engagements and deploy solution components.
• Engage with internal and client teams for smooth rollout of solutions.
• Deliver training for respective technologies.
• Document product issues and enhancement requests.
• Experience in IT with a focus on customer-facing roles.
• Proficient in Docker, Kubernetes, and cloud offerings.
• Experience with databases and programming/scripting.
• Work in a people-centric culture valuing innovation and collaboration.

Requirements

• 1-2 years in a customer-facing role in IT.
• Understanding of Compute, Storage, Networking, and Security.
• Advanced problem identification and system architecture skills.
• Proactive in understanding business challenges.
• Professional experience in Docker and Kubernetes.
• Experience with various databases.
• Familiarity with cloud platforms like AWS, Azure, or GCP.
• Experience with Hadoop and REST API.
• Programming skills in Java or Python.

Benefits

• Work from home with a global remote-first community.
• Flexible PTO and Quarterly Volunteer Days.
• Equity Participation.
• 100% employer-covered medical, dental, and vision options.
• Additional insurance benefits like pet insurance.
• Learning & Development Opportunities.
• Fidelity Employer Sponsored 401K.
• Robust DEI Program with vibrant ERG communities.
• Paid Parental Leave.