Operations Manager, Marketing and Communications - Remote

Overview

The Operations Manager, Marketing and Communications serves as a trusted collaborator and operational partner to the Chief Marketing Officer and Chief Communications Officer, ensuring alignment of priorities, resources, and outcomes across Marketing and Communications. This role anticipates needs, connects strategic initiatives across functions, manages administrative and operational functions, and drives coordinated execution that advances BBBSA’s brand, storytelling, and engagement goals.

In Short

• Manage day-to-day departmental operations for the Marketing and Communications teams.
• Develop and implement systems for tracking projects, budgets, and performance metrics.
• Facilitate alignment between marketing and communications strategies.
• Serve as the point of contact for internal and external stakeholders.
• Coordinate workflow among team members and cross-functional collaboration.
• Lead or support department projects from planning through implementation.
• Collaborate with the finance team to manage department budgets.
• Oversee vendor and contractor relationships.
• Support travel bookings for department leadership.
• Demonstrate commitment to organizational values and competencies.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or related field.
• 5 - 8 years of experience in operations, project management, or marketing communications.
• Advanced proficiency in Microsoft Office 365, SharePoint, and Zoom.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Experience with Salesforce, Marketing Cloud, or CRM platforms.
• Familiarity with project management tools like Asana.
• Knowledge of nonprofit operations and communications processes.

Benefits

• Work with a dedicated team focused on community impact.
• Opportunity to develop leadership competencies.
• Engage with diverse stakeholders and communities.
• Foster an inclusive and empowering workplace culture.