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CCaaS Technical Support Engineer (T2) - Remote

Posted 6 weeks ago
Customer Service
Full Time
USA

Overview

The CCaaS Technical Support Engineer (T2) will provide technical support and troubleshooting for contact center technologies, focusing on PHI-related systems and critical infrastructure.

In Short

  • Troubleshoot and resolve technical issues in various contact center technologies.
  • Perform health checks and system monitoring.
  • Handle P1/P2 incidents and escalations.
  • Implement and coordinate changes.
  • Create and maintain technical documentation.
  • Support problem management activities.
  • Assist with vulnerability remediation.
  • Must be available for extended hours during critical periods.
  • Onshore roles may require onsite presence during critical periods.
  • Join immediate response calls when on-call.

Requirements

  • 7+ years in technical support roles.
  • Strong experience with contact center technologies and cloud platforms (GCP/AWS).
  • Deep working knowledge of Java programming and software architecture.
  • Understanding of HIPAA compliance.
  • Strong troubleshooting skills.
  • Experience with monitoring tools.
  • ServiceNow expertise.

Benefits

  • Comprehensive health insurance.
  • Competitive salaries.
  • 401K.
  • Volunteer programs.
  • Scholarship opportunities.
  • Office amenities including a fitness center and cafe.
BETSOL logo

BETSOL

BETSOL is a cloud-first digital transformation and data management company that provides innovative products and solutions for both enterprises and consumers. With a focus on data management, BETSOL offers products like Rebit and Zmanda, while its Global IT Services division delivers comprehensive enterprise solutions that enhance efficiency and reduce time-to-market. The company operates in over 40 countries, supported by a talented engineering team known for its patented technologies and award-winning solutions. Headquartered in Broomfield, Colorado, and with a presence in Bangalore, India, BETSOL is committed to employee well-being, offering competitive salaries, health insurance, and various employee programs. The company prides itself on its employee-centric culture and has received industry recognition for its success and customer satisfaction.

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