Product Owner - Contact Center Technology - Remote

Overview

The Product Owner for Contact Center Technology will support CCaaS initiatives by overseeing the governance, communication, design, and maintenance of contact center applications, ensuring optimal value delivery across the business.

In Short

• Lead technical governance and delivery for contact center products.
• Achieve alignment on product features and enhancements.
• Develop and maintain governance strategies for decision-making.
• Collaborate with stakeholders on platform strategy and architecture.
• Ensure security and best practices in future releases.
• Contribute to enterprise strategy and lead project execution.
• Manage vendor and engineering support for product sustainment.
• Coordinate production migrations with engineering teams.
• Communicate priorities proactively to stakeholders.
• Stay updated on emerging contact center technology.

Requirements

• 3+ years managing contact center technology deployments.
• 3+ years managing best practices for Contact Center technologies.
• 2+ years in Product Owner roles for CCaaS initiatives.
• 2+ years working in Agile teams.
• 2+ years in modern software development environments.
• Experience enhancing user experience for contact center agents.
• Ability to manage multiple projects and priorities.
• Confidence in resolving complex challenges independently.

Benefits

• Employee-centric organization.
• Opportunity to work with innovative technologies.
• Collaboration with cross-functional teams.
• Dynamic work environment.
• Career growth opportunities.