Product Analyst (Contact Center) - Remote

Overview

Brillio is seeking a Product Analyst with expertise in telephony systems and contact center technologies within the healthcare industry to enhance patient and provider communication.

In Short

• Analyze and document business needs related to telephony and contact center operations.
• Collaborate with cross-functional teams to define product requirements.
• Conduct gap analysis and process mapping.
• Evaluate performance metrics and provide actionable insights.
• Assist in roadmap planning and prioritization.
• Support telephony integration within healthcare systems.
• Ensure compliance with HIPAA and other regulations.
• Conduct user acceptance testing and support product launches.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field.
• 10+ years of experience in a Product Analyst or Business Analyst role.
• Experience with telephony or contact center platforms.
• Strong analytical and problem-solving skills.
• Excellent communication skills.

Benefits

• Opportunity to work with cutting-edge technologies.
• Collaborative and innovative work environment.
• Career growth and development opportunities.
• Great Place to Work® certification.