Contact Center Data Analyst - Remote

Overview

The Contact Center Data Analyst will create and manage reporting and analytics to enhance decision-making and improve contact center performance.

In Short

• Create and manage Genesys reporting
• Analyze caller behavior data
• Utilize data for contact center improvements
• Design Tableau and Power BI reports
• Forecast using Genesys data
• Collaborate with stakeholders for IVR improvements
• Automate data processes for efficiency
• Support API data transfers
• Maintain contact center data models
• Document data structures and workflows

Requirements

• Experience with Genesys platform
• Proficiency in data analysis and reporting
• Knowledge of Tableau and Power BI
• Strong analytical skills
• Ability to collaborate with teams
• Experience in forecasting and data modeling
• Excellent documentation skills

Benefits

• Opportunity to work in a dynamic environment
• Professional development opportunities
• Collaborative team culture