Contact Center Systems Analyst - Remote

Overview

As a Contact Center Systems Analyst at DailyPay, you will be responsible for maintaining and monitoring systems that support contact center operations, overseeing the configuration and support of our Customer Support software stack, and collaborating with leadership to enhance efficiency.

In Short

• Maintain and monitor contact center systems
• Support and configure Customer Support software
• Collaborate with leadership for process improvements
• Provision access for various roles
• Manage internal testing and rollout of changes
• Audit permissions and ensure appropriate access
• Translate business requirements into KPIs
• Document best practices for tool usage
• Work flexible hours as needed
• Foster a collaborative team environment

Requirements

• Bachelor's Degree or equivalent experience
• 1+ year of experience managing customer support software
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to collaborate across teams
• Self-motivated and able to take initiative
• Comfortable with ambiguity
• Adaptable and flexible attitude

Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Unlimited PTO
• 401K with company match
• Fun company outings and events