Contact Center Technology Manager - Remote

Overview

As a Contact Center Technology Manager, you will oversee the management, optimization, and implementation of technology systems supporting the customer's contact center operations.

In Short

• Manage contact center technology systems.
• Develop and execute technology strategy.
• Lead system design and implementation for new technologies.
• Oversee system maintenance and optimization.
• Lead a team of technical professionals.
• Implement performance analytics and reporting systems.
• Manage vendor relationships and contracts.
• Develop and manage budget for technology portfolio.
• Ensure compliance with security requirements.
• Stay current with industry trends and best practices.

Requirements

• Bachelor's degree in IT or related field.
• 4+ years of experience in contact center technology.
• Salesforce Certified Administrator or Technical Architect.
• Experience with SaaS based contact center solutions.
• Deep understanding of federal security requirements.
• Ability to lead cross-functional teams.
• Experience in managing IT projects.
• Strong technical planning and design skills.
• Ability to collaborate with business leaders.
• Experience with AI technologies in contact centers.

Benefits

• Full-flex work week.
• 401K with company match.
• Comprehensive health and wellness packages.
• Professional growth opportunities.
• Paid vacation and holidays.
• Paid family leave program.
• Short and long-term disability benefits.
• Life and accident insurance.
• Competitive total rewards package.
• Opportunities for career mobility.