Contact Center Manager - Remote

Overview

The Contact Center Manager is responsible for leading a high-performing outbound sales team in a fast-paced, remote environment, focusing on team engagement, performance, development, and operational discipline.

In Short

• Own team performance metrics and manage towards goals.
• Deliver impactful coaching to build skills and improve outcomes.
• Monitor productivity and ensure operational discipline.
• Engage team members through recognition and feedback.
• Make hiring and termination decisions in collaboration with HR.
• Analyze performance data to identify trends and improve strategies.
• Address performance issues fairly and quickly.
• Act as a communication bridge between leadership and the team.

Requirements

• 3+ years of experience in call center leadership, preferably remote.
• Experience with Microsoft Teams and sales lead generation.
• Proven success in a remote management role.
• Strong understanding of metrics and contact center technology.
• Excellent communication and collaboration skills.
• Strong ability to resolve issues proactively.

Benefits

• Aggressive compensation package based on experience.
• Inclusive and diverse workplace culture.
• Opportunities for internal growth and professional development.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program for mental and physical health.
• Generous paid time off.