Phone Sales - Customer Lending Representative - Remote

Overview

Our Customer Lending Representatives are the heartbeat of loanDepot's sales force. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you!

In Short

• Handle 200-300 calls per day on an outbound dialer.
• Provide excellent customer service to prospective customers and builds rapport quickly.
• Verify information submitted by the consumer through an online inquiry.
• Identify customer’s goals and objectives.
• Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation.

Requirements

• 2+ years of outbound Call Center Experience required.
• 2+ years of Customer Service and/or Sales Experience required.
• Ability to handle high volume phone calls and various rebuttals required.
• Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus.
• Proficient Computer and Data Entry Skills required.
• High School Degree or equivalent required; Bachelor’s degree preferred.

Benefits

• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.