Carrier Relations Lead - Remote

Overview

The Carrier Relations Lead at Beam Benefits will play a foundational role in establishing and ensuring customer engagement and success principles within the Carrier Solutions team, focusing on complex enterprise relationships in the employee benefits insurance sector.

In Short

• Lead customer engagement and success for Beam Carrier Solutions.
• Guide the team on interaction styles and customer empathy.
• Develop engagement frameworks with customer executives.
• Administer relationship touchpoints with key stakeholders.
• Maintain customer profiles and understand their operations.
• Ensure contractual adherence and deliver financial reporting.
• Structure and deliver program updates and relationship reviews.
• Collect and analyze customer feedback for value delivery.
• Collaborate with diverse teams across the organization.
• Drive improvements in accessing employee benefits.

Requirements

• A college degree or equivalent experience in employee benefits.
• 5+ years of experience in employee benefits products and insurance.
• Expertise in relationship management.
• Experience working with multiple stakeholders.
• Strong critical-thinking skills.
• Outstanding verbal and written communication skills.
• Proven project management abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive base salary with variable compensation.
• Performance-based bonuses and incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) plan with company matching.
• Flexible time off.
• Opportunity to participate in the equity program.