Customer Success Engineer - Remote

Overview

Bask is a rapidly growing telehealth platform focused on empowering businesses to launch DTC telemedicine companies. The Customer Success Engineer will play a crucial role in resolving customer concerns and improving internal tooling.

In Short

• Resolve customer concerns effectively.
• Create and improve internal tooling.
• Engineer solutions for customer success.
• Communicate effectively with customers and teams.
• Work with engineering to troubleshoot issues.
• Specialize in specific product areas.
• Improve internal documentation and processes.
• Assist Customer Success Managers with requests.
• Participate in weekend on-call work.
• Establish a reputation for exceptional customer support.

Requirements

• Excellent communication skills.
• Background in web development.
• Ability to understand technical problems quickly.
• Proactive mindset for overcoming challenges.
• Experience in customer service or success roles.
• Ability to work collaboratively with teams.
• Willingness to participate in on-call rotations.
• Strong problem-solving skills.
• Experience with internal tooling development.
• Customer-obsessed mindset.

Benefits

• Opportunity to work in a rapidly growing startup.
• Collaborative and accountable company culture.
• Chance to make a significant impact on customer success.
• Work with a passionate and driven team.
• Flexible work environment with remote options.