Software Support Engineer – IBM Mainframe Specialist - Remote

Overview

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

In Short

• Seeking a skilled Software Support Engineer with extensive experience in IBM mainframe.
• Provide technical support via email or phone for H&W products.
• Participate in quality assurance testing to ensure product reliability.
• Prepare comprehensive technical and customer documentation.
• Stay up-to-date with emerging mainframe technologies.
• Collaborate with sales personnel to address technical questions.
• Work in a fully remote position with flexible hours.
• Participate in an on-call rotation for customer support.
• Contribute to a diverse and knowledgeable engineering team.
• Support a balanced work-life approach.

Requirements

• Proven experience in installing and configuring IBM products.
• Extensive expertise in VSAM support and tuning.
• Background in CICS installation and programming.
• Experience with installing z/OS systems software.
• Strong diagnostic and problem-solving skills.
• Effective communication skills for client interactions.

Benefits

• Health, vision, dental, life, and disability insurance.
• Paid holidays and a generous paid time off policy.
• 401k with matching up to 4%.
• Support for work-life balance.
• Collaborative work environment.