Customer Experience Meal Order Representative - Remote

Overview

The Customer Experience Meal Order Representative plays a crucial role in providing personalized service to hospital patients and their families by processing meal orders and ensuring patient satisfaction in a fast-paced call center environment.

In Short

• Answer inbound room service calls from patients and families.
• Process daily patient meal selections and preferences.
• Provide high-quality customer service in a call center setting.
• Make outbound calls to patients regarding missed meals.
• Utilize culinary systems to manage patient dietary needs.
• Handle a high volume of calls with professionalism and courtesy.
• Prepare daily reports on missed meals and follow-up actions.
• Ensure compliance with health and safety standards.
• Work collaboratively with food service and nursing staff.
• Maintain confidentiality and adhere to established procedures.

Requirements

• High school diploma or equivalent.
• 1-2 years of experience in customer service or related fields.
• Excellent communication and listening skills.
• Basic computer skills and familiarity with computer keyboards.
• Ability to prioritize tasks in a fast-paced environment.
• Attention to detail and ability to multi-task.
• Team player with a collaborative attitude.
• Bilingual skills preferred for some assignments.
• Knowledge of nutrition services is a plus.
• Ability to follow department policies and procedures.

Benefits

• Comprehensive benefits package for eligible employees.
• Opportunity to work in a leading healthcare organization.
• Supportive work environment with career growth opportunities.
• Training and development programs available.
• Work with a dedicated team focused on patient care.