Director of Production Engineering - Remote

Overview

As the Director of Production Engineering, you will lead the front-line teams responsible for delivering mission-critical NOC, SRE, and ITIL production services, driving initiatives to enhance operational competencies.

In Short

• Lead a globally distributed team of 15+ technical teammates.
• Provide 24/7 services for NOC and SRE.
• Own the single source of truth for the state of production.
• Centrally manage incident and change management.
• Maintain a culture of continuous improvement.
• Collaborate with Customer Support for seamless support.
• Manage department budget and strategic initiatives.
• Recruit and coach the team for career objectives.
• Build strong cross-functional relationships.
• Be an engaged and visible leader.

Requirements

• Proven experience in a leadership role within the MSP or Infrastructure-as-a-Service industry.
• Excellent collaboration and communication skills.
• Strong analytical and problem-solving abilities.
• Experience in cloud-scale data center systems.
• Experience managing mission-critical operations.
• 6+ years of management experience, with at least 3 years at the Director level.
• 5+ years of hands-on technical experience.
• Six-Sigma training and/or certification a plus.
• Ability to travel domestically and internationally.
• Remote - Continental USA OK, with experience managing remotely.

Benefits

• RSU grants for full-time employees.
• Annual Company bonus plan.
• Healthcare for family, including dental and vision.
• 401K.
• Flexible vacation policy.
• Maternity & paternity leave.
• MacBook Pro for work plus a generous stipend.
• Childcare bonus.
• Learning & development program.
• A culture that supports a healthy work-life balance.