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Senior Technical Account Manager - Strategic - Remote

Posted 3 weeks ago
Sales / Business
Full Time
USA
$145,000 - $160,000 USD/year

Overview

As a Senior Technical Account Manager, you will be the main point of contact for customers, helping them maximize their use of the product and ensuring a positive experience.

In Short

  • Train customers on product usage.
  • Demonstrate new features confidently.
  • Build and maintain customer relationships.
  • Engage proactively to find additional use cases.
  • Conduct regular meetings with customer teams.
  • Collaborate on feature requests with customers and the product team.
  • Triage customer support escalations.

Requirements

  • 4+ years in a customer-facing role in software/technology.
  • Understanding of Internet protocols (HTTP/HTTPS, SMTP, etc.).
  • Basic knowledge of data formats (JSON, CSV, SQL/NoSQL).
  • Knowledge of networking and security technologies.
  • Strong communication skills.
  • Ability to present technical information to diverse audiences.
  • Self-driven with problem-solving skills.
  • Customer-focused with ownership over results.
  • Basic understanding of Python.
  • Critical thinking skills.

Benefits

  • Competitive salary with stock options.
  • Attractive benefits package.
  • Annual bonus opportunities.
Axonius logo

Axonius

Axonius is a leading cybersecurity company that empowers organizations to manage complexity and mitigate risks through innovative solutions for cyber asset attack surface management (CAASM) and SaaS management. With a commitment to providing comprehensive asset inventories and automating policy enforcement, Axonius integrates seamlessly with hundreds of data sources and is recognized as one of the fastest-growing startups in the cybersecurity sector. Headquartered in New York, Axonius employs over 600 people globally and has received numerous accolades, including recognition in the 2024 Forbes Cloud 100 and the Deloitte Technology Fast 500 list. The company fosters a diverse and inclusive workplace, prioritizing equal employment opportunities for individuals from various backgrounds.

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