Service Delivery Manager - Remote

Overview

An overview paragraph about the job

In Short

• Join Axon and be a Force for Good.
• Lead a dedicated group of professionals for successful implementation of Axon products.
• Guide, mentor, and develop the Service Delivery Team.
• Manage team resources and monitor workloads.
• Oversee complex, enterprise-grade product deployments.
• Collaborate with business and IT leaders on project deliverables.
• Maintain a deep understanding of Axon products and services.
• Facilitate training for customers and subcontractors.
• Document customer feature requests and provide feedback.
• Contribute to strategic planning of the Service Delivery Team.

Requirements

• Proven experience in managing teams.
• Experience in Digital Video, Mobile Communications, or SaaS.
• Project management and resource tracking experience.
• Comfort with basic networking concepts and mobile applications.
• Solid understanding of the company's solutions and products.
• Ability to work remotely and collaborate effectively.
• Willingness to take ownership of accounts.
• Ability to work independently with attention to detail.
• Demonstrated ability to implement and track multiple projects.
• Capability to apply solutions to meet business needs.
• Availability to travel significantly (60%+) within region.
• Bachelor’s degree in Management, Business, or related field.
• Relevant professional experience in technology projects.

Benefits

• Fast-paced, challenging, and meaningful work environment.
• Opportunity to drive real change.
• Commitment to building diverse teams.
• Support for professional development and training.
• Empowerment to report safety concerns.