Head of CRM - Remote

Overview

The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations.

In Short

• Lead 30 people in 4 teams managing Awin’s CRM platform.
• Develop and implement comprehensive CRM strategies.
• Oversee budgets and resource allocation for CRM initiatives.
• Act as a senior domain architect, identifying optimization potential.
• Motivate change and foster a culture of innovation.
• Ensure high performance in KPIs and sales targets.
• Enhance user experience and drive CRM adoption.
• Collaborate with BI and Product teams for data analytics.
• Manage service providers and ensure SLAs are met.
• Support remote working and flexible work arrangements.

Requirements

• 8+ years in CRM management, with 5 years in leadership.
• Extensive knowledge of the Salesforce ecosystem.
• Strong understanding of ARR business models.
• Proven track record in managing complex CRM projects.
• Excellent leadership and communication skills.
• Experience in online marketing preferred.
• Ability to influence senior leadership.

Benefits

• Flexible four-day work week with full pay.
• Remote working allowance for workspace setup.
• Pension access for employees in Germany.
• International culture with hybrid work possibilities.
• Access to extensive training and development programs.
• Peer-to-peer recognition program.