Customer Service Representative I (Remote)

Overview

The Customer Service Representative I plays a crucial role in delivering quality service to customers by responding to inquiries, requests, and complaints with professionalism and courtesy.

In Short

• Respond to routine customer service calls and inquiries.
• Handle residential and commercial customer issues.
• Ensure timely and accurate responses to customer concerns.
• Log customer interactions in the system for tracking.
• Complete training on company services and policies.
• Collaborate with management to understand performance metrics.
• Perform data entry for billing and service routing.
• Maintain a respectful and professional demeanor.
• Participate in other job-related duties as required.

Requirements

• High School diploma or GED.
• Strong communication skills.
• Ability to resolve customer issues effectively.
• Familiarity with billing and contract compliance.
• Proficient in data entry and computer systems.
• Ability to work in a fast-paced environment.
• Commitment to customer satisfaction.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability benefits.
• Life insurance and accidental death coverage.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee and Family Assistance Program (EAP).
• Discount programs for employees.