Customer Success Specialist - Remote

Overview

The Customer Success Specialist will connect with customers, support their needs, and help establish long-term relationships while working in a flexible and innovative environment.

In Short

• Support daily communication with customers via various channels.
• Analyze customer success metrics to improve experience.
• Establish retention goals and minimize churn.
• Collaborate with Designers and Community Managers.
• Conduct customer development interviews for feedback.
• Assist with billing requests and customer onboarding.
• Encourage upsells and cross-sells.
• Document interactions and ensure customer satisfaction.

Requirements

• 3+ years of experience as a Customer Success Manager.
• Available to work in the Pacific timezone.
• Problem solver with a proactive nature.
• Excellent communication skills in English.
• Experience with Hubspot and Intercom.
• Empathetic and patient listener.
• Well-organized and able to multi-task.
• Friendly and open-minded personality.

Benefits

• Access to exclusive industry webinars and workshops.
• Networking opportunities with a vibrant community.
• First access to new job opportunities.
• Flexible work style options.
• Career advancement opportunities.
• 15 annual paid days off and sick leave.
• $120 monthly psychologist reimbursement.
• Option for coworking or fully remote work.