Customer Success Manager - Remote

Overview

As a Customer Success Manager at Awesomic, you will be responsible for nurturing customer relationships and ensuring satisfaction through effective communication and support.

In Short

• Support daily communication with customers via various channels.
• Analyze customer success metrics to enhance experience.
• Establish retention goals and minimize churn.
• Collaborate with Designers and Community Managers.
• Conduct customer development interviews for feedback.
• Assist with billing requests and onboarding.
• Encourage upselling and cross-selling opportunities.
• Document interactions and ensure customer satisfaction.
• Work independently and proactively.
• Communicate effectively in English.

Requirements

• Available to work in the Pacific timezone.
• 3+ years of experience in Customer Success.
• Strong problem-solving skills.
• Self-driven and proactive nature.
• Ability to think quickly and logically.
• Empathetic and active listener.
• Fluent in English with strong communication skills.
• Organized and able to multitask.
• Experience with Hubspot and Intercom.

Benefits

• Join a community of goal-driven professionals.
• Work closely with experienced founders.
• Unlimited opportunities for professional development.
• Mental health support program and health insurance.
• Work laptop provided and unlimited vacation days.