The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.
In Short
Provide professional support to all Avetta customers
Research, clarify and resolve issues with a focus on customer experience
Interact directly with customers through telephone, email, and chat
Prioritize and resolve customer needs
Verify details on regulatory documents
Record interactions in Service Cloud (SFDC)
Provide outbound follow-up via phone and email
Analyze and report product malfunctions
Update internal databases with technical issues
Educate customers about new features
Requirements
Experience as a Customer Support Specialist or similar role