Supplier Success Professional (Customer Support) - Remote

Overview

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

In Short

• Provide professional support to all Avetta customers
• Research, clarify and resolve issues with a focus on customer experience
• Interact directly with customers through telephone, email, and chat
• Prioritize and resolve customer needs
• Verify details on regulatory documents
• Record interactions in Service Cloud (SFDC)
• Provide outbound follow-up via phone and email
• Analyze and report product malfunctions
• Update internal databases with technical issues
• Educate customers about new features

Requirements

• Experience as a Customer Support Specialist or similar role
• Excellent communication skills
• Ability to actively listen and think ahead
• Working knowledge of PC and related applications
• Affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving skills
• Attention to detail and accuracy
• Adaptability and self-motivation
• Stress tolerance

Benefits

• Training and development opportunities
• Supportive team environment
• Hybrid work model
• Opportunity to contribute to team KPIs
• Potential for career advancement