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Supplier Success Professional (Customer Support) - Remote

Posted 3 weeks ago
Customer Service
Full Time
Australia
$26.05 - $27.67 AUD/hour

Overview

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

In Short

  • Provide professional support to all Avetta customers
  • Research, clarify and resolve issues with a focus on customer experience
  • Interact directly with customers through telephone, email, and chat
  • Prioritize and resolve customer needs
  • Verify details on regulatory documents
  • Record interactions in Service Cloud (SFDC)
  • Provide outbound follow-up via phone and email
  • Analyze and report product malfunctions
  • Update internal databases with technical issues
  • Educate customers about new features

Requirements

  • Experience as a Customer Support Specialist or similar role
  • Excellent communication skills
  • Ability to actively listen and think ahead
  • Working knowledge of PC and related applications
  • Affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving skills
  • Attention to detail and accuracy
  • Adaptability and self-motivation
  • Stress tolerance

Benefits

  • Training and development opportunities
  • Supportive team environment
  • Hybrid work model
  • Opportunity to contribute to team KPIs
  • Potential for career advancement
Avetta logo

Avetta

Avetta is a forward-thinking company dedicated to transforming the way businesses connect and collaborate through its flagship SaaS platform, Connect. The company focuses on empowering organizations to streamline their operations and enhance customer experiences. Avetta is committed to innovation and customer-centric solutions, seeking passionate individuals to lead product development and drive industry change. With a dynamic and creative team, Avetta values continuous learning and professional growth, offering comprehensive benefits to its employees.

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