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Supplier Success Professional (Customer Support) - Remote

Posted 3 weeks ago

Overview

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.

In Short

  • Provide professional support to all Avetta customers
  • Research, clarify and resolve issues with a focus on customer experience
  • Interact directly with customers through telephone, email, and chat
  • Prioritize and resolve customer needs
  • Verify details on regulatory documents
  • Record interactions in Service Cloud (SFDC)
  • Provide outbound follow-up via phone and email
  • Analyze and report product malfunctions
  • Update internal databases with technical issues
  • Educate customers about new features

Requirements

  • Experience as a Customer Support Specialist or similar role
  • Excellent communication skills
  • Ability to actively listen and think ahead
  • Working knowledge of PC and related applications
  • Affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving skills
  • Attention to detail and accuracy
  • Adaptability and self-motivation
  • Stress tolerance

Benefits

  • Training and development opportunities
  • Supportive team environment
  • Hybrid work model
  • Opportunity to contribute to team KPIs
  • Potential for career advancement

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