Supplier Success Professional - Remote

Overview

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors while being the first point of contact for all Avetta customers.

In Short

• Provide professional support to all Avetta customers
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Resolve complex issues with a focus on customer experience
• Interact directly with Avetta customers through telephone, email, and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Communicate and coordinate with internal departments

Requirements

• Call center experience is a plus
• Excellent communication skills – both written and orally
• Working PC knowledge, Windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills
• Fluent in English, Italian, and Spanish

Benefits

• Hybrid schedule after training (3 days in office, 2 days work from home)
• Training provided for the first 4-8 weeks
• Work in a supportive team environment
• Opportunity to develop skills in customer service
• Engage with a diverse customer base