Knowledge Coordinator - Remote

Overview

The Knowledge Coordinator will be responsible for maintaining and improving internal process documentation, creating and updating knowledge base articles, producing internal communications, and ensuring the accuracy and accessibility of content across various operational departments.

In Short

• Draft, update, and maintain Standard Operating Procedures (SOPs) and workflows.
• Ensure documentation reflects the latest operational standards.
• Collaborate with SMEs to keep documentation up to date.
• Create and maintain knowledge base articles for self-service support.
• Audit and refine articles for clarity and accuracy.
• Produce internal memos and newsletters for communication.
• Maintain a consistent tone and style across written materials.
• Gather feedback from employees on documentation effectiveness.
• Implement version control practices for documentation.
• Develop video recaps to enhance comprehension.

Requirements

• 3+ years of experience in documentation or knowledge management.
• Proven ability to create user-friendly documentation.
• Strong writing and communication skills.
• Experience with cross-functional teams and SMEs.
• Familiarity with content management systems.

Benefits

• Hybrid work model with flexibility.
• Opportunity to work with a dynamic team.
• Engagement in continuous improvement processes.
• Access to professional development resources.
• Contribute to a sustainable growth environment.