Account Management Associate - Remote

Overview

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

In Short

• Monitor and respond to homeowner communication
• Collaborate with cross-functional teams to improve workflows and ensure a premium homeowner experience
• Manage Zendesk inboxes for the Account Management team and assist in prioritizing tickets for Account Managers
• Update and maintain market reporting in partnership with cross-functional partners
• Support owners with bookings and discounts
• Support homeowner referral processes including new opportunity submissions and payout status updates
• Provide technical assistance with our Lighthouse owner portal and escalate issues to Account Managers when necessary
• Coordinate and schedule meetings or calls between homeowners and Account Managers
• Follow up on internal and external meeting action items to ensure completion
• Help manage property access issues by coordinating with internal operations and local teams
• Fulfill homeowner requests for tax documents and assist in navigating compliance needs

Requirements

• Excellent communication skills
• Strong time management skills
• Customer experience expertise
• Ability to work independently
• Experience in a fast-paced environment

Benefits

• Opportunity to work in a growing company
• Engaging work environment
• Supportive team culture