Customer Success Manager, Trading Partner - Remote

Overview

The Customer Success Manager will manage a portfolio of client accounts to foster long-term relationships and drive value for customers in the healthcare technology sector.

In Short

• Manage a portfolio of HIT and Trading Partner client accounts.
• Develop trusted advisor relationships with key accounts.
• Conduct business meetings and KPI reviews.
• Monitor client health to identify risks and opportunities for growth.
• Collaborate with internal teams to resolve client issues.
• Participate in on-site client visits and prepare business reviews.
• Ensure timely completion of department projects.
• Provide subject matter expertise on client partnerships.
• Utilize exceptional communication and presentation skills.
• Adapt to changes in process and directions.

Requirements

• Bachelor’s degree in Business, Finance, or Marketing.
• 3+ years of experience in account management or client success.
• Familiarity with clearinghouse operations and the HIT market landscape.
• Demonstrated ability to build and maintain client relationships.
• Strong conflict resolution and decision-making skills.
• Ability to accommodate up to 20% travel.
• Strong technical aptitude.
• Exceptional oral and written communication abilities.
• Presentation skills for large groups and C-suite members.
• Experience planning and executing customer success strategies.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution.
• Healthcare, vision, and dental benefits.
• 401k match program from day one.
• Unlimited PTO for salaried associates.
• Education reimbursement for furthering education.
• Paid Parental Leave for both birth and adoptive parents.
• Wellness reimbursement up to $250/year.
• Opportunities for community engagement and volunteering.
• Culture of continuous learning and support.