Strategic Customer Success Manager, Partners - Remote

Overview

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. We partner with over 450 companies to deliver tailored mental health services.

In Short

• Manage relationships with large health plan customers.
• Serve as a product expert and mental health advocate.
• Monitor performance metrics and service delivery.
• Oversee customer lifecycle from implementation to renewal.
• Deliver insights and data-driven recommendations.
• Drive revenue through targeted engagement strategies.
• Collaborate cross-functionally to enhance customer experience.
• Provide sales support as needed.
• Report to the Head of Customer Success, Health Plans.
• Willingness to travel approximately 10-15%.

Requirements

• Bachelor’s degree or higher preferred.
• 10+ years of experience in account management or customer success.
• Experience managing health plan relationships preferred.
• Outstanding communication and organizational skills.
• Ability to thrive in a fast-paced environment.
• Proven track record of portfolio retention and growth.
• Willing to question and challenge partners to meet their needs.
• Ability to reconcile data from multiple sources.
• High integrity and attention to detail.
• Strong passion for transforming the U.S. healthcare system.

Benefits

• Health, Dental, Vision benefits from day one.
• 401(k) match for retirement planning.
• Access to therapists and coaches at no cost.
• Competitive paid time off policies.
• Parental leave of 18 weeks for birthing parents.
• Access to fertility care support and reimbursement.
• Professional Development Reimbursement up to $1,000/year.
• Donation matching for supporting causes.
• Access to wellness programs and resources.
• Yearly allotment of no-cost visits to mental health providers.