Associate Principal, Customer Success - Remote

Overview

The Associate Principal Customer Success Manager is responsible for managing large, complex health plan accounts, building trusted client relationships, and ensuring successful outcomes across the customer lifecycle.

In Short

• Manage enterprise or complex customer accounts in healthcare.
• Build strong relationships with client stakeholders.
• Coordinate across engineering, product, and internal teams.
• Drive customer satisfaction and retention.
• Identify opportunities to expand value and protect revenue.
• Handle escalations and facilitate resolutions.
• Proactively identify risks within assigned accounts.
• Represent customer needs internally.
• Work in a remote-first, camera-first environment.
• Engage in a culture of continuous learning.

Requirements

• Experience in managing customer accounts in healthcare technology.
• Strong relationship-building skills with executive stakeholders.
• Ability to navigate ambiguity and drive outcomes.
• Excellent communication and organizational skills.
• Preferred experience in healthcare industry.
• Strong soft skills and leadership presence.
• Comfort in handling escalations.
• Proven ability to influence without authority.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contributions.
• Healthcare, vision, and dental benefits.
• 401k match program from day one.
• Unlimited PTO for salaried associates.
• Education reimbursement opportunities.
• Paid parental leave for all parents.
• Community engagement and volunteer opportunities.