Renewal Account Executive - Remote

Overview

Join us as a Renewal Account Executive to drive customer retention and satisfaction, contributing to our mission of delivering seamless customer experiences.

In Short

• Drive customer renewals with predictability and achieve targeted gross retention rates.
• Manage the entire renewal lifecycle for assigned accounts.
• Identify and mitigate customer risks while uncovering new opportunities for account growth.
• Build and maintain strong relationships with customers.
• Act as a trusted advisor, advocating for customers internally.
• Provide renewals coverage for larger, strategic customers.
• Collaborate with cross-functional teams to address customer needs.
• Conduct regular revenue forecasting and deliver updates to leadership.
• Report on renewal activity, trends, and customer feedback.
• Contribute to the design and implementation of strategies that enhance the renewals process.

Requirements

• 3-5 years of experience in renewals, customer success, or a similar customer-facing role.
• Proven track record of managing and driving renewals with high customer satisfaction rates.
• Familiarity with Open Source Software, DevOps, and Cloud concepts.
• Strong relationship-building and communication skills.
• Proficiency in forecasting and delivering data-driven insights.
• Ability to navigate a fast-paced, dynamic work environment.
• Working knowledge of Enterprise Software solutions and subscription-based business models.
• Bachelor's degree from an accredited University.

Benefits

• Competitive salary package.
• Remote work flexibility.
• Opportunity to work with a leading company in DevOps.
• Professional growth and development opportunities.
• Collaborative and innovative work environment.